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PALM PARK Hotel Surabaya Wins Booking.com Guest Review Awards 2018

PALM PARK Hotel Surabaya was recently received Guest Review Awards 2018 from the leading booking platform Booking.com. It is the first time this three-star hotel achieve the prestigious award since its soft opening on August 2018.

PALM PARK Hotel Surabaya has successfully provided excellence service and facilities for all guests and gained positive responses from its guests viewed from the average review score which is 8.2 out of 10.

“As a new hotel, it is a great honor to be recognized by our guests. This award showcases that each and every staff member at the hotel works with passion and commitment to provide personalized and attentive to detail service so that our guests leave with great experiences and impressed,” said M. Isa Ismail, the General Manager of PALM PARK Hotel Surabaya.

The Guest Review Awards program is Booking.com’s annual appreciation program that recognizes partners for their top-notch hospitality according to review scores left by guests after their stay.

Booking.com is one of the largest travel e-commerce platforms connecting travellers with the world’s largest selection of incredible places to stay. The Guest Review Awards are held to recognize properties, which offer great guest experiences. Customer reviews are evaluated based on staff service, facilities, cleanliness, comfort, location and value for money.